Client Success University

Here we will explain the basic principles of working with us and answer the main questions that you may have.

How to get the most out of working with California Technical Media? Find out below!

1. Introduction 101: What's what?

2. How to Enhance Your Business with Our Agency.

3. Production Process, Scope, Creative Process, Feedback and Revisions.

4. Working with Files.

5. Payments.

6. Deliverables.

7. After-Sale Support.

1. Introduction 101: What's what?

3D modeling

How will Industry 4.0 change the global market? You know the answer - and we know how to explain it to your customers.

3D vs 2D

How will Industry 4.0 change the global market? You know the answer - and we know how to explain it to your customers.

Animation (movement)

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Animation (video)

Do you have breakthrough technology for the military but don't speak their language? Try 3D language!

Character animation

1. Let's create 3D animation to help you catch up and outrun Tesla! Well, if you are from Tesla, then ... oops!

2. Spread the word about the most promising technology in the automotive market with the most effective technology presentation tool!

Characters

Ride the tsunami of demand in the fastest-growing sector of the US economy! And may the photon energy be with you!

Particles, liquids, fires

Electric vehicles are predicted to account for 70% of the automotive market by 2050. Which means you still have a lot to do. Well, we are happy to tell you about it.

Rendering (image)

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Rendering (process)

It becomes easier to manage processes – sometimes, one button is all that it takes. But how to describe them as they are becoming more and more complex? Well, sometimes, one 3D animation is enough.

Resolution

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Revisions, rounds of revision

1. Do you need to talk about a clinical trial of a drug or a new diagnostic technology, but you only have 5 minutes to present? Your solution is 3D animation!

2. Is it difficult for your company to survive in the environment of medical giants? We prescribe you the effective dialogue mode and the 3D animation course!

A round of revision is one of the most important aspects of an animation project. Our agency will send you a certain version of your project and you, the Client, will have an opportunity to give us a list of your comments and change requests.

Scope

The Scope is the complete set of what our agency owes to you, the Client, within your project. It includes both deliverables and, importantly, a certain process to get there. Scope can sometimes be fulfilled even before all of the deliverables are completed, if the process is exhausted (e.g., number of revisions).

Script (for animation)

The written description of what and how will be shown during animation.

Script (for voiceover)

The words that will be narrated over the animation.

Texturing

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Voiceover, narration

A professionally studio-recorded voice narration that accompanies your animated video, playing over it and helping with comprehension and retention.

2. How to Enhance Your Business with Our Agency

These should be high level ideas that we build a bridge that connects them to their prospects.

Let's including this main idea that people are trying to build a certain system or get a result for which they need multiple components and we need to understand that system and show how our component is just the fit. That's what our agency does.

3. Production Process, Scope, Creative Process, Feedback and Revisions

Everything begins with your business goal. The path to get there informs the scope - what kind of work will be performed to get there.

Once engaged, our Agency will work with you to understand your environment, prospects, and their world. Together, we will develop the message about how your product fits into that world. Following the message, the script is how that message will be shown. If the message is one or two sentences, the script is multiple pages including descriptions of shots, visuals, text and voice.

There are two kinds of script, one for the visuals and one for the narrated voiceover, the text to be read. With scripts in hand, we will begin making the visuals: 3D modeling and animation, ultimately putting it all together into one final deliverable: a 3D animated video with a professionally narrated voiceover, all built to reach your specific business goal and to fit what your prospects are hoping to find. *

This is a high-level description of the process. Many steps include a certain number of iterations. These iterations work like this: our Agency creates a certain version of the work and sends to you with a list of questions. Your response to those questions is your feedback, and our implementation of that feedback is a revision or a round of revision (synonymous terms).

For fixed-price projects, revision requests beyond those included in the original scope (in the original quote) are estimated either as hourly or as fixed price per revision.

* Note that this only describes animated commercials.

4. Working with Files

3D Files We Can Work With:

• Preferred:

OBJ, FBX, C4D, MAX, MB, MA, STL, STP.

• Others:

Autodesk (.FBX), 3D Studio (.3DS, .PRJ), Alembic (.ABC), Adobe Illustrator (.AI), Catia V5 (.CATPART, .CATPRODUCT, .CGR), Autodesk Collada (.DAE), LandXML / DEM / DDF (.DEM, .XML, .DDF), AutoCAD (.DWG), Flight Studio OpenFlight (FLT), File HTR Movement Analysis (.HTR), IGES (.IGE, .IGS, .IGES), Autodesk Inventor (.IPT, .IAM), JT (.JT)Catia V4 (.MODEL, MDL, SESSION, EXP, DLV, DLV3, DLV4), gw: OBJ-Importer (.OBJ), ProE (.PRT, .NEU, .G, .ASM)UG-NX (.PRT), Revit (.RVT), ACIS SAT (.SAT), 3D Studio (.SHP), SketchUp (.SKP), SolidWorks (.SLDPRT, .SLDASM)StereoLitho (.STL), STEP (.STP, .STEP), Movement Analysis (.TRC), Universal Scene (.USD, .USDA, .USDC)Autodesk Alias (.WIRE), VRML (.WRL, .WRZ), VIZ (.XML)

3D Files We Can Work With:

AI, EPS, PDF, PNG, JPG, PSD, PDD, BMP, TIF, RAW, GIF, PXR, TIF/TIFF, HEIF.

• Sending us files: WeTransfer, Dropbox, Box, Email, Google Drive.

• Downloading files from Vimeo, from Box.

• Videos: good, bad references:

5. Payments

Paying our Agency is convenient. We accept: Square (pay with debit or credit card by email), PayPal, Direct Deposit/ACH, Zelle, certain Escrow services and Check.

Payment times can affect deadlines, especially if by check. Virtually all projects require receiving an initial deposit. This deposit must be received (or in Escrow) before we begin work. Payment of the entire outstanding balance is normally required in order to receive project deliverables. Therefore, payment by check can delay receiving those deliverables unless other payment terms have been arranged before the project began.

Net-30 payment terms for payments after the initial deposit are available to certain larger clients.

6. Deliverables

The deliverable is what you get as the result of the project. It is usually a 3D animated video, 2D animated video, 3D model, or 3D renderings. Receiving the deliverable means the successful completion of the contract. In other words, it's not possible to have a situation where the client would say "the work is not done but send it to me anyway, and we will continue to work on it" because this creates uncertainty. It is either successfully completed or we need to work to make it successfully completed.

After the contract is completed, any additional requests on the same project open a new contract with a new scope and payment terms.Usually, our Agency makes deliverables available after we receive all outstanding payments on the project. This has important ramifications. If your contract has these terms and you have a hard deadline, the responsibility is on you the client to ensure that our Agency receives all payments due on the project in order for us to transfer the work.

We are not responsible for you missing deadlines if you do not make payment in time for us to receive it and give you download access to the deliverables. With every project, you agree that it is not a lack of performance or incorrect or insufficient performance on the part of our Agency if you the client fail to pay your balance on time and as a consequence of not paying for the work do not get your deliverables.It is very important, especially with hard deadlines, to make sure that you make all payments on time.

7. After-Sale Support

Your business goals don't stop when we complete the work for you, and neither does our after sale support. As your goals and products develop or as you receive customer or market feedback, it makes sense to revisit the sales assets we produce and update them for the times.

With that, do keep a few things in mind.

All 3D and even 2D graphic work is based on what's known as source files. That is all of the 3D models, movements (animations), finishes and light settings that work together to produce your deliverables. Think of them as blueprints, engines and behind-the-scenes rolled into one. Those files are editable with specialized software and require a specialized skillset to work on.

Under normal circumstances, we keep those files in our cloud storage indefinitely. In theory, this allows us to go back and build on past work to make adjustments or revisions or to make derivative, such as if you are rolling out a new but similar product and need to update the graphics we produce.For most projects, source files are not included in the deliverables but can be bought for 15% of the final project price. Clients who order more than about eight to ten projects per year can request to get their source files included within their project costs.

However, in practice, although those files themselves don't go bad, they do become less relevant over time as new versions of software are constantly coming out. It's also easier to work on a project that's fresh in our minds instead of re-discovering project architecture six months to a year later.These and similar considerations add up to this: although we do keep the source files, going back to a project completed months ago requires a certain ramp-up time and cost, as well as fitting it into current work schedules. Clients should not expect that even a seemingly small adjustment, requested months after project completion, can be done right away or take minimal time.

All after sales work carries a cost and will be estimated when it is ordered.

Client Success University

How to get the most out of working with California Technical Media? Find out below!

1. Introduction 101: What's what?

2. How to Enhance Your Business with Our Agency

3. Production Process, Scope, Creative Process, Feedback and Revisions

4. Working with Files

5. Payments

6. Deliverables

7. After-Sale Support

Take the step to greater sales.